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BPO (Business Process Outsourcing) Company Proposal For BPOEngine.com

Business Plan: BPO (Business Process Outsourcing) Company

 

 

 

Prepared For: BPOEngine.com

 

Prepared By: Mahbub Osmane

 

 

Who We Are?

  • A BPO Company For International Clients
  • 360′ IT Enabled Digital BPO Company
  • Business Acumen (the ability to make good judgments and quick decisions, typically in a particular Clients.)
  • Technological Efficiency
  • Creative Production
  • 24/7/365 Service Enabled Company

 

 

Vision

  • Build relationships
  • Be a vital sourcing asset
  • Helping & Guiding client growth and stability in the global marketplace
  • Maintain strong workplace standards and opportunities for our employees
  • Our vision is to be the leading BPO and DIgital services company

Mission

Our mission and values are to help businesses throughout the world in the BPO landscape & remain a world-class entrepreneurial, diversified, and socially responsible growth company that provides high-quality BPO services for our clients.

Our Goals

  • Redefining B2B Client Experience
  • Continuous Improvement In BPO Service Sector
  • Transforming BPO businesses in a new hight

Business Objective

 

  • To Provide best in class, high end, and economical BPO & digital business solution
  • To create, develop, deliver BPO service which exceeds companies & customers’ expectation
  • To maintain and sustain relationships with the business owner for long-term success.
  • To position ourselves as a unique and viable alternative in BPO market.

 

 

 

Success  Metrics

 

  • Providing Value for money proposition
  • Ensuring High Return on Investment
  • Providing High-Quality Services in a sustainable manner
  • Delivering data-centric, research and analytics-based BPO & digital services
  • Speed is the new currency of business

 

Problem Identification

 

  • Lack of creative ideas
  • Digital Expertise
  • Unprofessionalism
  • Non registered fraudulent companies
  • Technological in capabilities
  • The gap between creativity & strategic execution

 

 

 

 

Opportunities

 

  • Increasing Internet Penetration ( 53% penetration, 47% Remaining )
  • 42% active Social Users
  • Increasing number of mobile users ( 39% Active Mobile Users )
  • High growth in active social media users
  • Companies are realizing BPO & Digital potential
  • Turning fear into an opportunity ( Fear they will be obsolete in 3-5 years )
  • 90% see BPO & digital business initiatives as critical to the success
  • Have no idea what their industry will look like in 3 years (48%)

 

Unique Selling Proposition

 

  • We like to conform to the highest professional standards and business ethics in everything we do
  • Build in-house technological capabilities with highly capable experienced tech people to serve our international clients’ best interests
  • Our creative team will provide unique brandable ideas and execute them in an artistic manner to enhance ROI
  • Create a bridge between strategy & creativity

 

3 Core Functions

 

  1. Digital Services

 Development               Digital Marketing                 Graphics and Creative ( First 2/3 Years )

  1. Digital Product Business

Affiliate Marketing         Dropshipping                    Print on Delivery (POD) 

  1. Training & Development

  Courses                        Workshops                   Talent

More Service Details Are Given In The Box

  • App Develop
  • Courses / ICT Training
  • Domain Hosting
  • Inbound/ Outbound Call Center
  • Other Services
  • https://www.bpo.com.bd/services
  • https://www.bpo.com.bd/healthcare-bpo
  • https://www.bpo.com.bd/finance-accounting
  • https://www.bpo.com.bd/knowledge-process-outsourcing

Industries We can serve

  1. Software Hi-Tech
  2. Banking and Finance
  3. Energy & Utilities
  4. Media & Publishing
  5. Real Estate
  6. Travel & Tourism
  7. Healthcare & Insurance
  8. Ecommerce & Retail
  9. Agriculture
  10. Logistics & Transport
  11. Textile
  12. Pharmaceuticals

Digital Services

 

Development

  • Web design and development
  • Mobile & web app development
  • E-commerce web & sales automation development
  • ERP/CRM development

Digital Marketing

  • SEO, SEM
  • SMM
  • PPC
  • Email & SMS
  • Content Marketing
  • Mobile Marketing & So On

Graphics and Creative

  • Brand Identity Creation
  • Flyer
  • Brochure
  • Business Card
  • Logo
  • Letter Pad
  • Motion Graphics & So On

Client Acquisition Factors

 

  • International Job Platform Experience/Recognition ( UpWork, Fiverr, HubStuff, RemoteCo & So On )
  • Travel To the Middle East & Europe Country
  • Trust
  • Performance & Likability     
  • Network

 

 

Trust Factor

 

Client Visit Website > Find Alliances & Partnership > See Previous Works & Experiences   > See Client List > Observes SM Pages Activities >Visit Office

 

 

July. Aug. Sep

 

  • Apply/Job Searching > Company Build – Brand – Launch

Oct. Nov. Dec

Continuous Building

  • Website: www.bytecode.net ( UI/ UX)
  • Blog establishment to generate leads & affiliate commission
  • ByteCode App
  • Portfolio for each category of services
  • Social Media Pages
  • Regularly Ad Promotion For International Client

Jan. Feb. Mar

Branding

 

  • Artistic & creative brand identity development
  • Business Card, Flyer, Brochure, Signature Email Template,
  • Company Letter pad,  Company Seal
  • Social Media Pages Activity ( 10,000 Likes/Followers to initiate)
  • Enhance blog Activity and Content marketing

Relaunching

  • Website Launching Event
  • Press Release

Phase 1 Team Requirements

 

  • BD & DM Manager ( 50,000 BDT )
  • Project Manager ( On Demand Per Client Wise )
  • Web/ Soft Developer ( 40,000 )
  • Visualizer/ Designer ( 30,000 )
  • Job Searcher / VA ( 30,000 )
  • Copy Writer/ Content writer/ Content Strategist ( 30,000 )
  • Email/ SMS Marketer (Freelance)
  • Video Maker (Freelance)

Additional Required Team after  6/12 months

 

  • Marketing Data Analytics
  • Conversion Optimizer
  • Social Media Leader
  • Digital Ad Specialist
  • Mobile App Developer
  • Public relations specialist
  • Customer support specialist
  • The Connected Salesperson

 

 

After 2 Years / The beginning of Phase 2: Staring Digital Product Businesses

 

  • Hiring Consultant
  • Purchasing/ Building Tools
  • Developing Products

 

Phase 2 Execution: Staring Digital Product Businesses

 

  1. Marketing Digital Services
  2. Start Selling Digital Products
  3. Start selling training and courses
  4. Serve Existing Clients
  5. New Clients Acquisition
  6. Process Development
  7. Prepare sites to sell
  8. General Sales to achieve revenue goals

Business Strategy  1

 

  Divided Business Segments

  1. Digital Service Selling

           ( Slow Process,  Sustainable, External Factors)

  1. Digital Products & Assets 

           ( Fast Process, Changes Frequently, Internal Control)

  1. Skill Development Training

           ( Government Projects, Talent Pipeline, Branding)

Business Strategy  2

 

  • Target Group Specification
  • First Three Year:   Small & Medium Businesses > Building Portfolio > Cost-Effective to acquire
  • After Third Year: Gradually shifting to gain big businesses 

Business Strategy  3

  • Dividing the Internal Team
  • Team A:  Will serve existing clients > Regular digital service & product selling
  • Team B: Focus will be on  business development > New client acquisition > Secure Future position

 

 

 

Pro Forma Income

Details Revenue Expenditure Projection for XYZOfGroupOfCompany.com

Competitors: 

  • https://www.taskeater.com/
  • http://www.genexinfosys.com/
  • https://www.aslpreservationsolutions.com/
  • https://www.sebpo.com/
  • http://www.digicontechnologies.com/
  • http://www.fifo-tech.com/
  • http://www.aamraoutsourcing.com/
  • http://www.syntechbd.com/
  • https://www.bpo.com.bd/

Reasons A Company Died!

 

  • No Strategy, No Identity or Positioning
  • Failed to build an effective team
  • Hired More People with Less Salary
  • Failure to deliver real value.
  • No Diversification
  • Lack of authenticity and transparency
  • Inability to control expenses
  • Lack of strategic and effective leadership
  • Failure to build an employee “tribe.”
  • Failure to create the proper business systems.
  • Unable to compete against market leaders. 
  • Failure to connect with the target audience. 
  • Failure to create an effective sales funnel.

 

 

 

Extra Opportunities

 

  • Government Project
  • Big International Client
  • Hosting Business / Cloud Computing / Networking Solutions / Security Solutions / Government System Digitalization, AI, IoT

 

Pros & Cons of BPO & Digital Agency Business

 

 

Pros:

  • Still enough market size to grab ( Almost 50%)
  • We will be one of the pioneer brands within 2-3 years
  • Slowly We can continue Digital Products/ e-Com with the same team

Cons:

  • No Visible Product / Software (First 3 Years)
  • Resource persons are not available within the limited budget
  • Time Consuming

 

Team For Only Amazon Affiliation business

 

Spend: 70000 – 80000 / Month

Affiliate Manager: 30,000

Content Writer: 30,000

SEO+Content Marketer: 20,000

Others: 20,000

Total Spend: 8,40,000 *2= 16,80,0000 for 2 years ( 17 Lakh+- )

Revenue:

 

1st 6 months: $0 =

7 month to 12 months = $1200 = 96,000 ( one / two websites)

13 Month to 18 Month = $3600 = 2,88,000 ( one / two websites)

19 Month to 24 Months = $12000 = 9,60,000 ( one / two websites)

Approximate Min. Revenue = $16800 = 13,44,000 ( one / two websites) + Two Websites Value 16,00000 ( $20000, if we wanna sell)

Total = 13,44,000 + 16,00000 = 2,944,000 ( 29 Lakh +- )

 

Profit Min 11 Lakh BDT & Maximum 20/25Lakh

 

Risk Factor:

  1. Google Penalty
  2. Time Consuming

 

Our Success Story & Example of Some Profitable Affiliate Website

 

vacuumkoo dot com selling for $6500

  • https://www.vacuumkoo.com/
  • http://blog.linkody.com/niche-sites-case-studies/
  • http://www.shoutmeloud.com/built-a-micro-niche-site-make-money.html
  • http://flippa.com/blog/why-micro-niche-sites-no-longer-work/
  • http://www.nichepursuits.com/4-examples-of-successful-niche-websites/
  • https://thewirecutter.com/
  • http://hairsort.com/ ( Semi Niche )
  • http://babygate.org/ ( Single Niche )

 

Some Other Exclusive Business Ideas

 

  • Living in a Road Vehicle (RV)

 

Monetization: 01. Unique Business 02: Travel 03: Ad 04:

 

Monetization: 01 Grocery Cell, 02. Amazon Affiliate 03. Kitchen Product Sell & Affiliation

Monetization: 01. Amazon Affiliate, 02. International & National Travel Event 03. Affiliation With Travel Vehicle 04. Affiliation With Hotel & Motel 05. Affiliation With Travel Resorts 06. Affiliation with pilgrimage institution 07. Affiliation with

  • Restaurant Business
  • Phytel, Ambulance, Online Medicine & Medical instrument supplying, Medical Air Ticketing, visa & booking, Medical Admission in home & Abroad, Doctors Appointment.
  • Software Business ( B. Grammarly)
  • Theme Development.
  • SDS & IDC ( Islamic Q & Answering Website, Bangla & English Version
  • Tuition App
  • News Blog / Magazine Development Exa: https://www.nytimes.com/

Monetization: 01. Google Adwords 02. Monthly Subscription

 

 

More Business Ideas

 

  • Best Small Business Ideas for 2020
  • Www.businesstown.com/300-best-small-business-ideas/
  • Www.bootstrappingecommerce.com/startup-business-ideas/
  • Www.entrepreneur.com/article/292277
  • Www.oberlo.com/blog/business-ideas-that-make-money
  • Www.entrepreneur.com/article/303892
  • Www.logaster.com/blog/business-ideas/
  • Www.businessnewsdaily.com/4572-online-business-ideas.html

 

 

Tech business ideas

  • Www.smallbiztrends.com/2016/01/low-tech-business-ideas.html
  • Www.smallbiztrends.com/2017/11/high-tech-business-ideas.html
  • Www.effectivebusinessideas.com/18-best-business-ideas-tech-savvies/
  • Www.ideaswatch.com/startup-ideas/tech
  • Www.profitableventure.com/technology-business-ideas/
  • Www.minterapp.com/20-high-tech-business-ideas-small-business/

 

Still, have questions? Or want to get a call?

 

Just fill-up the contact form or call us at +88 01716 988 953 or +88 01912 966 448 to get a free consultancy from our expert or you can directly email us at hi@mahbubosmane.com We would be happy to answer you.

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